Testing the actual fault
Elements and thermostats on an electric unit; thermocouple, igniter, gas control and venting on a gas unit. Each gets checked rather than replaced on a hunch.
No hot water, not enough of it, or a puddle under the tank in the garage. Tempe Emergency Plumber tests the unit instead of swapping parts hopefully, and tells you plainly whether this one is worth repairing.
Write down the make, the model and any error code before you call, and take a photo of the label if you can reach it. The serial number usually decodes to the manufacturing date, which is the single most useful fact in deciding between a repair and a replacement. If you smell gas at any point, leave the building and call the gas utility from outside.

Most no-hot-water calls turn out to be a repair. The visit is about proving which component failed rather than guessing at the most expensive one.
Elements and thermostats on an electric unit; thermocouple, igniter, gas control and venting on a gas unit. Each gets checked rather than replaced on a hunch.
Sediment in a tank and scale on a tankless heat exchanger both cost you hot water. A flush often restores normal output on a unit that is otherwise healthy.
The anode rod is what protects the tank lining, and in water this hard it gives up early. Relief valves, nipples and flex connectors are checked at the same time.
Where the tank shell itself has failed, the unit is swapped, the connections are brought up to standard and the old one is taken away.
Tempe water is genuinely hard. Every gallon that goes through a tank leaves minerals behind, and they settle into a layer on the bottom. On a gas unit the burner then has to heat through that layer, which is what the rumbling and popping is: pockets of water boiling under the sediment. The tank works harder, the lining wears faster, and the usable hot water in a full tank shrinks. The same minerals coat the heat exchanger in a tankless unit, which is why manufacturers expect those to be flushed on a schedule here rather than left alone.
Location adds to it. Most Tempe water heaters stand in the garage, which runs far hotter than the rest of the house through the summer and swings twenty degrees or more between night and afternoon. That is hard on plastic fittings, flex connectors and expansion tanks. The upside is that a garage failure mostly means a wet floor. A unit in a hall closet or above finished space is a different risk, and it is worth replacing that one earlier.
Still weighing it up? Our repair or replacement comparison lays the decision out side by side, and no hot water, what to check first covers the safe checks before you call. If the unit is leaking onto the floor, see leak detection to confirm nothing else is contributing, or burst pipe repair if a supply line let go at the same time. You can also request a visit.
It depends on the part. A thermostat, an element, a thermocouple and a gas control valve are four different repairs, and a tankless descale is different again. Tempe Emergency Plumber diagnoses the unit first, then gives you the repair price and, where it is close, the replacement price alongside it so you can compare them properly.
Less than the brochure suggests, because of the water. Hard water shortens tank life, and a unit that has never been flushed or had its anode rod changed ages faster still. Rather than guessing, ask the plumber to decode the serial number for the manufacturing date, then weigh a significant repair against that age.
Yes. In this area tankless units most often need descaling, because mineral scale builds on the heat exchanger and the unit reduces output or shuts down to protect itself. Note the error code before you call, because it points straight at the fault. See our comparison page for how tankless changes the decision.
If you can do it safely and without standing in water, yes. Switch off the breaker for an electric unit or turn the gas control to the off position on a gas unit, then close the cold water valve on top of the tank. If the control is hard to reach, wet or you smell gas, leave it alone and call Tempe Emergency Plumber instead.
Tell us the age of the unit and what it is doing, and we will tell you which way it leans.